Privacy Policy

Information we collect

• Account & contact data: name/username, email, phone (if provided), login credentials, support messages.
• Transaction-related data: purchase history and billing details provided to us; payment card details are typically handled by payment processors.
• Device & usage data: IP address, device identifiers, browser type, pages viewed, referring URLs, timestamps, and approximate location derived from IP.
• Cookies & similar tech: essential cookies plus analytics and (where used) advertising/measurement tags.

How we use information

• Provide and secure the site, create/manage accounts, and deliver requested services.
• Customer support, service messages, and responding to enquiries.
• Analytics to understand performance and improve features.
• Fraud prevention, abuse monitoring, and legal compliance.
• Marketing (where you opt in or where permitted); you can unsubscribe at any time.

We collect and use information with your consent where appropriate (for example, some cookies/marketing), and otherwise when reasonably necessary for our functions and activities.

Sharing, analytics and advertising

We may share information with service providers (hosting, analytics, communications, support tools, payment processors) who process it on our instructions. If we use advertising/measurement partners, they may collect device/usage data via cookies or similar tools to measure campaigns and show relevant ads. You can control cookies via your browser settings and (where provided) our cookie controls.

Retention & security

We keep personal information only as long as needed for the purposes above, unless longer retention is required or permitted by law (for example, record-keeping and dispute resolution). We use reasonable safeguards such as access controls, encryption in transit where available, and monitoring; however, no method of transmission or storage is completely secure.

Your rights (NZ Privacy Act 2020)

• Request access to personal information we hold about you.
• Request correction of your information (and attach a statement if we do not agree to change it).
• Make a complaint to us, or to the Office of the Privacy Commissioner (OPC): privacy.org.nz.

To make a request, contact us using the details below. We may need to verify your identity before responding.

International transfers

Some providers we use may store or process information outside New Zealand. When we transfer information overseas, we take steps to ensure it is protected in a way that is comparable to New Zealand privacy requirements (for example, contractual safeguards and reputable providers).

Contact

Golden Social Play Limited (Limited company (Ltd))
Level 12, 88 Shortland Street, Auckland Central, Auckland 1010, New Zealand
Email: contact@goldensocialplay.com | Phone: +64 9 889 4726
GST No. 128-746-593 | NZBN 9429051863749